Common Problems

Systems that are not up to date with the latest service packs/security patches, Java Component, or those that need to have cache cleared are the most common causes for problems with web training.

• Windows Update

• How do I clear the Java cache? (for Mac OS X)

• How do I clear my web browser cache?  (for Mac OS X)

Compatible Java Component is Needed to complete tests and receive credit.

• How do I test whether Java is working on my computer?

If you cannot see your machine info, please check these additional configurations:

• Enable Java through your Web browser
• Enable Java through the "Java Plug-in Control Panel"
• Firefox 3.6 and above requires Java 6 Update 10 or above
• Java and Google Chrome Browser
• Supported System Configurations
• Which version of Java should I download for my 64-bit Windows operating system?

RELATED INFORMATION

• Frequently Asked Questions

• Java Help

• Java Tester