Common Problems
Systems that are not up to date with the latest service packs/security patches, Java Component, or those that need to have cache cleared are the most common causes for problems with web training.
Windows Update: http://v4.windowsupdate.microsoft.com/en/default.asp
Windows XP needs Service Pack 2 installed with active content enabled. Allow active content to run in files on My Computer
Compatible Java Component is Needed to complete tests and receive credit.
Click on the Java Tester http://www.java.com/en/download/help/testvm.xml to check which version of Java Virtual Machine is active in your browser.
In no Java is installed you can install from:http://www.java.com